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Consumer Rights

A Chance To Change Foundation supports and protects the fundamental human, civil and constitutional rights of the individual consumer. Each consumer has the right to be treated with respect and dignity and is provided the following synopsis of the Bill of Rights:

Each consumer shall retain all rights, benefits and privileges guaranteed by law except those lost through due process of law.

Each consumer has the right to receive services suited to his or her condition in a safe, sanitary and humane treatment environment regardless of race, religion, gender, ethnicity, age, degree of disability, handicapping condition or sexual orientation.

No consumer shall be neglected or sexually, physically, verbally or otherwise abused.

Each consumer shall be provided with prompt, competent and appropriate treatment; and an individualized treatment plan. A Consumer shall participate in his/her treatment programs and may consent or refuse to consent to the proposed treatment. The right to consent or refuse to consent may be abridged for those consumers adjudged incompetent by a court of competent jurisdiction and in emergency situations as defined by law. If the consumer permits, family shall be involved.

Every consumer’s record shall be treated in a confidential manner.

No consumer shall be required to participate in any research project or medical experiment without his or her informed consent as defined by law. Refusal to participate shall not affect the services available to the consumer.

A consumer shall have the right to assert grievances with respect to all alleged infringement on his or her rights

Each consumer has the right to request the opinion of an outside medical or psychiatric consultant at his or her own expense or a right to an internal consultation upon request at no expense.

No consumer shall be retaliated against or subjected to any adverse change of conditions or treatment because the consumer asserted his or her rights.

Call A Chance to Change : (405) 840-9000