CLIENT CARE SPECIALIST


A Chance to Change (ACTC) is seeking a dedicated and proactive Client Care Specialist (CCS) to join our dynamic team. In this role, you will be the first point of contact for our clients, ensuring their needs are met with exceptional service and support. The ideal candidate will have a strong background in customer service, be comfortable with financial services, and have excellent communication and interpersonal skills.

Working in a fast-paced reception environment, the CCS is responsible for delivering excellent customer service, always maintaining confidentiality and HIPAA compliance, maintaining the client intake processes and procedures, maintain the insurance verification and invoice creation process and procedures, canceling and rescheduling sessions at the direction of a client or therapist, maintaining the reception and lobby area, and supporting administrative and billing functions.

This role includes answering incoming calls, assisting clients with paperwork, insurance verification, payment processing, and invoice creation for client sessions and other Client Service’s administrative tasks. The CSS works closely with the Client Account Specialist (CAS) regarding billing and accounts receivable.

Knowledge, Skills and Abilities:

  • Exceptional communication and interpersonal skills and phone etiquette when discussing delicate personal and financial information.

  • Well-organized with attention to detail and ability to minimize and pinpoint errors.

  • Knowledge of Microsoft Office, Microsoft Teams, and willingness to learn new software and programs.

  • Experience with EMR.

  • Ability to prioritize, manage multiple projects and meet deadlines.

Personal Characteristics:

  • Person of exemplary character who is deeply committed to A Chance to Change’s mission.

  • Able to excel in a dynamic work setting with multiple projects and pressured deadlines.

  • Able to establish and maintain internal and external working relationships with effective communication.

  • Set priorities, develop a work schedule, monitor progress towards goals, and track details and data and activities.

  • Think critically, analyze situations, develop an appropriate plan of action and solve problems accordingly.

  • Ability to work independently with minimal supervision and as a member of a team.

  • Attention to detail; committed to quality and to satisfaction of clients, volunteers, and staff.

  • Able to organize and manage complex tasks to achieve desired outcomes.

  • Friendly, compassionate, outgoing personality – ability to work well with all people.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High School Diploma or GED

Language Ability: 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Bi-lingual preferred.

Computer Skills: 

To perform this job successfully, an individual should have knowledge of: Microsoft Office, Microsoft Teams, Outlook. Experience with EHR preferred.

Certificates and Licenses: None
CPR Certification will be provided while employed with ACTC

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Must have vision/auditory abilities to operate general office equipment: copier, fax, multi-line phone, scanner, etc.

  • You must possess a valid OK Driver's license as described above, have reliable transportation and the ability to drive.

  • Must be able to carry 25 pounds, load and unload boxes, bags of donations, etc.

Benefits:

  • 100% Employer Sponsored Medical Coverage for the employee

  • Dental insurance

  • Vision insurance

  • Employee Assistance Program

  • Simple IRA with up to 3% employer match

  • Flexible Spending Account (FSA)

  • 100% Employer Sponsored Life Insurance

  • Paid time off (4 weeks within the first year)

  • Paid Holidays

Full-Time Position

Pay: $18.00 - $20.00 per hour

Interested candidates should submit their resumes to Rachel Whitestar at rwhitestar@achancetochange.org

Call A Chance To Change at (405) 840-9000 for more information